|High-quality human capital with relevant experience and language skills.|
|Ability to manage high order, global tasks and improve processes.|
|Advanced IT platform, from technical support to process automation.|
|Long-term reputation for quality and effectiveness.|
|Ease of doing business supported by Nordic business culture.|
Estonia is an established location for GBS thanks to its high-quality, multilingual workforce, flexible business environment, and sustainable financial attractiveness.
Estonia’s journey began in the 1990s as a nearshoring location of choice for Nordic companies. Since then the sector has expanded significantly, diversifying the functions covered and up-tiering in sophistication.
Today there are over 60 captive, BPO and ITO shared service centres in Estonia employing 8,000+ people. Multifunctional centres with regional or global responsibility and multilingual teams, such as ABB and Stora Enso, become the norm. Traditional strengths in IT and finance are augmented by growing expertise in supply chain and HR management.
Estonia also specialises in government services, Tallinn being home to the EU LISA centre for operational management of large-scale IT systems and the NATO Cooperative Cyber Defence Centre of Excellence.
Ranked first in Europe for entrepreneurial employee activity and competitiveness, Estonia is at the cutting edge of GBS innovation. IT is widely utilised, from chatbots and social media in customer service, to robotic process automation in finance. Our continious process improvement mindset delivers new efficiencies and capabilities in addition to cost savings.
With a pro-business environment, exceptional talent pool and track record of success, Estonia is the scalable location for knowledge- and digitally-driven GBS.
Information on Investment Aid to Shared Service and Research & Development Centres can be found on the webpage of Enterprise Estonia.
These websites can be useful when interested in business services in Estonia:
You are also welcome to send us an enquiry for more specific information.
Estonia is a world leader in identity cards and mobile and device-independent e-ID solutions. Based on ultra-high encryption and user convenience, e-ID can be used to vote, sign smart contracts, make contactless payments and is being adopted by business and governments globally.
What is it like to run a business in Estonia? How to benefit from the e-solutions and the efficiency of our business culture? What are the opportunities in specific sectors?