Chatbot
With over 90 captive, BPO and ITO centres, Estonia is an established location for finance, IT and customer services and has a growing expertise in the supply chain, HR and process automation.
| High-quality human capital with relevant experience and language skills. | |
| Ability to manage high order, global tasks and improve processes. | |
| Advanced IT platform, from technical support to process automation. | |
| Long-term reputation for quality and effectiveness. | |
| Ease of doing business supported by Nordic business culture. |
Estonia is an established location for GBS thanks to its high-quality, multilingual workforce, flexible business environment, and sustainable financial attractiveness.
Estonia’s journey began in the 1990s as a nearshoring location of choice for Nordic companies. Since then the sector has expanded significantly, diversifying the functions covered and up-tiering in sophistication.
Today there are over 90 captive, BPO and ITO shared service centres in Estonia, employing 10,000+ people. Multifunctional centres with regional or global responsibility and multilingual teams, such as ABB and Stora Enso, become the norm. Traditional strengths in IT and finance are augmented by growing expertise in supply chain and HR management.
Estonia also specialises in government services, Tallinn being home to the EU LISA centre for operational management of large-scale IT systems and the NATO Cooperative Cyber Defence Centre of Excellence.
Ranked first in Europe for entrepreneurial employee activity and competitiveness, Estonia is at the cutting edge of GBS innovation. IT is widely utilised, from chatbots and social media in customer service, to robotic process automation in finance. Our continious process improvement mindset delivers new efficiencies and capabilities in addition to cost savings.
With a pro-business environment, exceptional talent pool and track record of success, Estonia is the scalable location for knowledge- and digitally-driven GBS.
Information on Investment Aid to Shared Service and Research & Development Centres can be found on the webpage of Enterprise Estonia.
Success stories in the Estonian Business Services sector include:
ABB (read more), Stora Enso (read more), EU LISA centre for operational management of large-scale IT systems (read more), the NATO Cooperative Cyber Defence Centre of Excellence, etc.
These websites can be useful when interested in business services in Estonia:
You are also welcome to send us a request for personal e-consulting to obtain more specific information.
Estonia is a cashless society with over 99% of financial transactions occurring digitally. Electronic ID and Blockchain are widely used in FinTech applications. 80+ FinTechs ranging from innovative startups such as Wise to Blockchain leader Guardtime make Estonia a global centre of excellence for FinTech.
Estonia is not only a pioneering digital society, which has found convincing answers to the challenges of digitalization, but it also is a very green country. There is a strong societal and political will to utilize the capabilities and ecosystems. These have been developed to tackle the challenges of decarbonization of the economy and to become once again a leading player – in CleanTech and GreenTech.
Defence systems have always been a focal point for Estonia. The country has built very capable defence army consisting of a professional army, reserve forces, and national defence league, complimented by NATO allied forces. Over the years technology entrepreneurs and engineers have teamed up with the army to develop world-class solutions for the global defence industry. When we mean defence, we mean business.
Metaverse is the parallel universe or a unified universal virtual world, facilitated by the use of virtual and augmented reality headsets. In addition to the fact that existing products and services can be transferred to the Metaverse, it achieves a completely new economic environment and opportunities to create and market products and services that are unique to the Metaverse. Simply said, Metaverse has no limits in Estonia.
Estonia developed X-Road, its proprietary decentralised, distributed system in 2001 and has utilised Blockchain since 2008. World-class technical skills supported by practical experience implementing public and permissioned Blockchain’s place Estonia at the forefront of the emerging Blockchain economy.
Patient records in Estonia are digitised and secured by the Blockchain, providing a single immutable data source for healthcare professionals. With a unique digital platform and collaborative ecosystem, Estonia is positioned to lead on preventative medicine, patient self-treatment and industry efficiency.
What is it like to run a business in Estonia? How to benefit from the e-solutions and the efficiency of our business culture? What are the opportunities in specific sectors? Who to partner up with?
The Estonian Investment Agency’s team is happy to help you via its complimentary e-Consulting service, organize online or offline follow-up events such as virtual investment visits and guide you through the fairly simple process of investing in Estonia.
