With over 80 captive, BPO and ITO centres, Estonia is an established location for finance, IT and customer services and has a growing expertise in supply chain, HR and process automation.
| High-quality human capital with relevant experience and language skills. | |
| Ability to manage high order, global tasks and improve processes. | |
| Advanced IT platform, from technical support to process automation. | |
| Long-term reputation for quality and effectiveness. | |
| Ease of doing business supported by Nordic business culture. |
Estonia is an established location for GBS thanks to its high-quality, multilingual workforce, flexible business environment, and sustainable financial attractiveness.
Estonia’s journey began in the 1990s as a nearshoring location of choice for Nordic companies. Since then the sector has expanded significantly, diversifying the functions covered and up-tiering in sophistication.
Today there are over 80 captive, BPO and ITO shared service centres in Estonia employing 8,000+ people. Multifunctional centres with regional or global responsibility and multilingual teams, such as ABB and Stora Enso, become the norm. Traditional strengths in IT and finance are augmented by growing expertise in supply chain and HR management.
Estonia also specialises in government services, Tallinn being home to the EU LISA centre for operational management of large-scale IT systems and the NATO Cooperative Cyber Defence Centre of Excellence.
Ranked first in Europe for entrepreneurial employee activity and competitiveness, Estonia is at the cutting edge of GBS innovation. IT is widely utilised, from chatbots and social media in customer service, to robotic process automation in finance. Our continious process improvement mindset delivers new efficiencies and capabilities in addition to cost savings.
With a pro-business environment, exceptional talent pool and track record of success, Estonia is the scalable location for knowledge- and digitally-driven GBS.
Information on Investment Aid to Shared Service and Research & Development Centres can be found on the webpage of Enterprise Estonia.
These websites can be useful when interested in business services in Estonia:
You are also welcome to send us an enquiry for more specific information.
From multinationals such as Microsoft and Kuehne+Nagel to high growth startups such as TransferWise and Skype, Estonia creates revolutionary consumer, enterprise and government solutions for global markets.
Estonia has unique expertise in developing and managing IT systems and is home to connected networks in transportation, the world’s largest blockchain company, the EU’s centre of large-scale systems and R&D into 5G telecommunications.
Estonia has a full value chain for R&D, prototyping, and production of precision components and complex systems, and is trusted by ABB, Ericsson and the European Space Agency.
With a highly-qualified workforce and strengths in engineering, electronics and IT, Estonia is at the cutting edge of R&D, production and service for mechatronic solutions with embedded software.
Estonia is one of the first countries to implement smart grid and electric vehicle networks and has strong capabilities in material technologies, big data analytics and IT solutions for the utility and agri sectors.
With over 80 captive, BPO and ITO centres, Estonia is an established location for finance, IT and customer services and has a growing expertise in supply chain, HR and process automation.
The most advanced cyber security country in Europe, Estonia has unique expertise in the development and management of cyber systems. Home to NATO CCDCOE, Guardtime and Malwarebytes, Estonia is trusted to keep the digital economy safe.
Estonia is a world leader in identity cards and mobile and device-independent e-ID solutions. Based on ultra-high encryption and user convenience, e-ID can be used to vote, sign smart contracts, make contactless payments and is being adopted by business and governments globally.
Estonia is the most effective supply chain hub for the Nordic, Baltic and northwest Russian regions thanks to its strategic location, modern infrastructure, multi-modal capabilities and reliable but flexible approach.
Estonia is a world leader in the development and application of digital logistics. Country single windows and electronic queues improve accessibility, automation improves physical and data flows while last mile robotics and apps empower clients.
Estonia has a niche capability in the design and engineering of hardware and software solutions for intelligent transportation, urban planning, tourism and smart homes. Advanced digital infrastructure, skills and consumer adoption provide the ideal R&D testbed.
Estonia is a world leader in e-Health and has niche expertise in biotechnology, genetics and pharmaceuticals. Supported by a collaborative R&D ecosystem, Estonia is applying MedTech to advance science, societal wellbeing and the efficiency of business.
What is it like to run a business in Estonia? How to benefit from the e-solutions and the efficiency of our business culture? What are the opportunities in specific sectors?
The Business in Estonia section helps you prepare for doing business in Estonia. And if you have any further questions, our business advisers are happy to help.
